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Policies, terms and conditions

Thank you for choosing to shop with Redgum Saddlery. This website and all contents are for the express use of Redgum Saddlery registered business ABN 23 072 072 060 and must not be reproduced or used without the express permission from the proprietor of Redgum Saddlery

By browsing this website you agree to be bound by its Policies, Terms & Conditions, Procedures, Disclaimers and Limitations of Liability as outlined on this page.

Product Returns Policies

14 Day Money Back Guarantee

Redgum Saddlery offers a fourteen day money back guarantee for any products supplied by Redgum Saddlery, excluding non standard or special order products, subject to these conditions/procedures:

Incorrect Sizes Ordered

Redgum Saddlery will exchange any product we have supplied for another size, within 30 days of purchase, subject to availability and these conditions/procedures:

Error in Supply

Should Redgum Saddlery supply incorrect goods to what the customer orders, then the goods will be replaced and reshipped at Redgum Saddlery’s expense.

Faulty Product

Redgum Saddlery stands by the quality of the products we supply. Should you feel the product we have supplied you with is faulty within the manufacturers warranty period, these conditions/procedures apply:

Product found to have been damaged by neglect or incorrect care (see Care of Redgum Saddlery products) will not be considered as faulty product and therefore outside the terms of  this returns policy.

Address For Returns

Redgum Saddlery
Lot 2 Berkeley Road, Unanderra, NSW 2526.

General

Redgum Saddlery reserves the right to change/discontinue any products, prices or content on this website at any time without notice.

All products are quoted in $AUD. and are inclusive of GST.

All orders placed with Redgum Saddlery are subject to approval and we reserve the right to refuse orders, as we deem necessary.

Special Orders: Non Stocked items required a deposit of 50% of the total value of the item(s) and is charged at the time of ordering the goods. The balance is payable when we ship the goods.

Custom made Orders: items that are made-to-measure, and/or made to order, are to be paid for in full at time of order and are not refundable or returnable. 

Product Information

Information supplied on this website is based on information gained from our suppliers and other resources. However, we will not be held liable or make representation or warrant the accuracy or completeness of the information provided.

Out of Stock Items

Occasionally, high demand may cause us to run out of certain items. If an item you ordered is out of stock you will be notified by email. Your credit card will only be billed for items after they are shipped, therefore the out of stock items will not appear on your invoice or bill. We are unable to accept back orders at this stage.

Disclaimer

This site and all contents, to the fullest extent permitted by applicable law, are provided on an "as is", "as available" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or quality fitness for a particular purpose. You acknowledge by use of this site, that your use of the site is at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the use of our site, and that Redgum Saddlery will not be liable for any damages of any kind related to your use of this site. To the full extent permissible by applicable law, Redgum Saddlery disclaims all warranties express or implied. We do not warrant that www.redgumsaddlery.com.au , its servers or email sent, are free from viruses or other harmful components. We will not be liable for damages of any kind as a result of the use of this website, including but not limited to direct, indirect, incidental, punitive or consequential damages.

Limitation of Liability

Any liability arising from Redgum Saddlery, associated third parties and suppliers in relation to goods and services supplied to you, will be determined, to the full extent of the law, by the courts having jurisdiction in NSW in accordance with the laws in force in NSW. Although this website can be accessed from Australia and overseas, Redgum Saddlery has been prepared in accordance with Australian Law for the supply of information, products and services in Australia only. If you are viewing our website from outside Australia, it is your responsibility to ensure compliance with all laws applicable to your area. Redgum Saddlery shall take all reasonable care in providing www.redgumsaddlery.com.au and all associated services and will not be liable in contract, tort or otherwise to any party in respect of any loss or damage whatsoever as a result of the use of the content or information from our website, any links, associated partners or suppliers. We will not be liable to you for any representation (unless proven fraudulent) by the Company, its Directors, employees, agents or third parties, which result from the use of our website or your inability to correctly use this website, its services or information. This however, does not affect your statutory rights. Furthermore, we will not be held liable for, or deemed in breach of contract for any delay or failure to perform our obligation to you, should the delay or failure to perform be found resultant of circumstances beyond our reasonable control or where to do so would be unlawful. In the event of liability, our obligation to you will be limited to (at our discretion), the supply of the services again or payment for same, the replacement of supplied goods or equivalent, or payment of same.

Copyright

All material displayed on this website remains the property of Redgum Saddlery. In such cases where artwork has not been provided by suppliers, we have taken our own photographs and these will remain the property of Redgum Saddlery and must not be duplicated and or copied.

Links

Any links made to our website may only be done by obtaining written permission from us. If we allow you to establish a link, you do so at your own risk. We will only allow a link to be established on the provision that it clearly identifies to users that they will be moving away from your website and onto www.redgumsaddlery.com.au. We will not be responsible for any loss or damage caused by the link. In the event of any damage/loss or expense resultant from such link, you will be held fully responsible and agree to indemnify us for all expenses involved in rectifying such loss. Any link made with www.redgumsaddlery.com.au is made so without any responsibility as to its contents or information. We will not warrant, represent, endorse or recommend the content, accuracy, privacy, terms & conditions or information contained within such link.

Fraud / Illegal Activities

Redgum Saddlery will provide information to the relevant authorities in the event that we identify any cases of fraud through the use of www.redgumsaddlery.com.au. In the event that any transactions which take place on our website are found to be doing so using stolen/illegal materials, or any other fraudulent activity, then we will co-operate with the relevant authorities where required.

Computer Virus

All precautions are taken to ensure that www.redgumsaddlery.com.au and all data transmissions are free from any viruses. However, it remains your responsibility to ensure you have appropriate anti-virus mechanisms in place to scan any such data for viruses. Redgum Saddlery will not be liable to you or any other person for any loss or damage, whether direct, indirect, consequential or economic caused by negligence or otherwise which may result from any such information/data, email or website.

Privacy Policies

We respect your need for privacy and as such do not sell, rent or loan any of your personal details in any form to any third parties. However, you acknowledge and agree that we may disclose your personal information if required to do so by law. Any personal information supplied by you to this website, will not be stored on our webserver, all credit card transactions are processed remotely through an secure ANZ merchant terminal. The information we retain about you is solely for the use of facilitating and order or enquiry, processing an order or for the purpose of maintaining our sales records. If there are any changes to be made, we will notify our customers by updating this section of our website. Material stored and displayed on this website remains the property of Redgum Saddlery and cannot by copied or duplicated for personal or public use. 

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