Terms and Conditions
Thank you for choosing to shop with Redgum Saddlery. This website and all contents are for the express use of Redgum Saddlery registered business ABN 65 600 585 406 and must not be reproduced or used without the express permission from the proprietor of Redgum Saddlery
By browsing this website you agree to be bound by its Policies, Terms & Conditions, Procedures, Disclaimers and Limitations of Liability as outlined on this page.
Product Returns Policies
14 Day Money Back Guarantee
Redgum Saddlery offers a fourteen day money back guarantee for any products supplied by Redgum Saddlery, excluding non standard or special order products, subject to these conditions/procedures:
The customer should firstly phone Redgum Saddlery on 0448 377 457 to request the refund within 14 days from receiving the product.
The product must then be returned to Redgum Saddlery (address below), in original condition, unused, not laundered, in original packaging and with original tags still attached.
A copy of the original receipt or order must be included.
The customer bears any costs to return the product to Redgum Saddlery
Upon receiving the return product in the above condition, Redgum Saddlery will arrange to refund the price paid for the product by either Credit Card payment reversal or Bank Transfer, less the actual frieght costs incurred to send the order.
Redgum Saddlery will not refund any postage, delivery or handling charges originally paid.
Refunds not available for promotional items, sale/clearance items, custom and/or personalised items.
Incorrect Sizes Ordered
Redgum Saddlery will exchange any product we have supplied for another size, within 30 days of purchase, subject to availability and these conditions/procedures:
The customer should firstly phone Redgum Saddlery on 0448 377 457 to request the exchange.
The customer should then place a new order for the replacement item and note in the special instructions section that it is an exchange order. Redgum Saddlery will process and ship this order the same as an original order.
The customer should then return the original item to Redgum Saddlery (address below). Any shipping cost will be the responsibility of the customer. Items returned must be unused, not laundered, in original packaging and with original tags still attached. A copy of the original order or receipt must be included.
Upon receipt of the returned product and consignment of the replacement order, Redgum Saddlery will arrange a refund for the returned product by either Credit Card payment reversal or Bank Transfer, less the actual freight costs incurred to send the order.
Error in Supply
Should Redgum Saddlery supply incorrect goods to what the customer orders, then the goods will be replaced and reshipped at Redgum Saddlery’s expense.
The original items supplied must be returned to Redgum saddlery (address below), but Redgum Saddlery will arrange a return shipping method at no cost to the customer.
The returned items must be in original packaging, unused and with original tags attached.
Redgum Saddlery reserves the right to payment for both original and replacement items if the original items are not returned or returned but not in original condition.
Redgum Saddlery stands by the quality of the products we supply. Should you feel the product we have supplied you with is faulty within the manufacturers warranty period, these conditions/procedures apply:
Any faulty product claim must be examined by Redgum Saddlery,
Redgum Saddlery must be contacted on 0448 377 457 to obtain a return authorisation number,
Product must be returned to Redgum Saddlery (address below) within 30 days from date of purchase,
Product must be returned together with original packaging, tags and a copy of original order or receipt,
Product must be returned at the purchaser’s expense.
Upon Redgum Saddlery finding evidence of product fault, Redgum Saddlery may either replace the product entirely free of charge, repair the product or refund the original purchase price.
Products found to have been damaged by neglect or incorrect care (see Care of Redgum Saddlery products) will not be considered as a faulty product and therefore outside the terms of this returns policy.
Address For Returns
20 Parkers Road
Kincumber, NSW, 2251
Redgum Saddlery reserves the right to change/discontinue any products, prices or content on this website at any time without notice.
All products are quoted in $AUD. and are inclusive of GST.
All orders placed with Redgum Saddlery are subject to approval and we reserve the right to refuse orders, as we deem necessary.
Special Orders: Non Stocked items required a deposit of 50% of the total value of the item(s) and is charged at the time of ordering the goods. The balance is payable when we ship the goods.
Custom made Orders: items that are made-to-measure, and/or made to order, are to be paid for in full at time of order and are not refundable or returnable.
Information supplied on this website is based on information gained from our suppliers and other resources. However, we will not be held liable or make representation or warrant the accuracy or completeness of the information provided.
Out of Stock Items
Occasionally, high demand may cause us to run out of certain items. If an item you ordered is out of stock you will be notified by email.
This site and all contents, to the fullest extent permitted by applicable law, are provided on an “as is”, “as available” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or quality fitness for a particular purpose. You acknowledge by use of this site, that your use of the site is at your own risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with the use of our site, and that Redgum Saddlery will not be liable for any damages of any kind related to your use of this site. To the full extent permissible by applicable law, Redgum Saddlery disclaims all warranties express or implied. We do not warrant that redgumsaddlery.com.au , its servers or emails sent, are free from viruses or other harmful components. We will not be liable for damages of any kind as a result of the use of this website, including but not limited to direct, indirect, incidental, punitive or consequential damages.
Limitation of Liability
Any liability arising from Redgum Saddlery, associated third parties and suppliers in relation to goods and services supplied to you, will be determined, to the full extent of the law, by the courts having jurisdiction in NSW in accordance with the laws in force in NSW. Although this website can be accessed from Australia and overseas, Redgum Saddlery has been prepared in accordance with Australian Law for the supply of information, products and services in Australia only. If you are viewing our website from outside Australia, it is your responsibility to ensure compliance with all laws applicable to your area. Redgum Saddlery shall take all reasonable care in providing redgumsaddlery.com.au and all associated services and will not be liable in contract, tort or otherwise to any party in respect of any loss or damage whatsoever as a result of the use of the content or information from our website, any links, associated partners or suppliers. We will not be liable to you for any representation (unless proven fraudulent) by the Company, its Directors, employees, agents or third parties, which result from the use of our website or your inability to correctly use this website, its services or information. This however, does not affect your statutory rights. Furthermore, we will not be held liable for, or deemed in breach of contract for any delay or failure to perform our obligation to you, should the delay or failure to perform be found resultant of circumstances beyond our reasonable control or where to do so would be unlawful. In the event of liability, our obligation to you will be limited to (at our discretion), the supply of the services again or payment for same, the replacement of supplied goods or equivalent, or payment of same.
All material displayed on this website remains the property of Redgum Saddlery. In such cases where artwork has not been provided by suppliers, we have taken our own photographs and these will remain the property of Redgum Saddlery and must not be duplicated and or copied.
Any links made to our website may only be done by obtaining written permission from us. If we allow you to establish a link, you do so at your own risk. We will only allow a link to be established on the provision that it clearly identifies to users that they will be moving away from your website and onto www.redgumsaddlery.com.au. We will not be responsible for any loss or damage caused by the link. In the event of any damage/loss or expense resultant from such link, you will be held fully responsible and agree to indemnify us for all expenses involved in rectifying such loss. Any link made with www.redgumsaddlery.com.au is made so without any responsibility as to its contents or information. We will not warrant, represent, endorse or recommend the content, accuracy, privacy, terms & conditions or information contained within such link.
Fraud / Illegal Activities
Redgum Saddlery will provide information to the relevant authorities in the event that we identify any cases of fraud through the use of redgumsaddlery.com.au. In the event that any transactions which take place on our website are found to be doing so using stolen/illegal materials, or any other fraudulent activity, then we will co-operate with the relevant authorities where required.
All precautions are taken to ensure that redgumsaddlery.com.au and all data transmissions are free from any viruses or malware. However, it remains your responsibility to ensure you have appropriate anti-virus/malwware mechanisms in place to scan any such data for viruses/malware. Redgum Saddlery will not be liable to you or any other person for any loss or damage, whether direct, indirect, consequential or economic caused by negligence or otherwise which may result from any such information/data, email or website.